How we handle your information

When you contact us by phone, email or the enquiry details on this website, we collect what you choose to share: your name, company, phone number, email address, and the details of your enquiry (material, quantity, destination port, or the service you're asking about).

This website does not run user accounts, payment processing or a shopping cart, so we do not collect passwords or payment card details through it.

We use the information you provide to respond to enquiries, prepare quotations, arrange shipments, and maintain the ordinary business records a trading and engineering company keeps for its clients.

We do not sell or rent your information to third parties. We may share it with logistics partners, customs agents or manufacturers where that is necessary to fulfil an order you have placed with us.

This website may use basic analytics to understand how visitors use it, such as which pages are viewed. This does not identify you personally. You can disable cookies through your browser settings; the site will continue to work without them.

We take reasonable steps to keep the information you share with us secure, including limiting who inside the company can access enquiry and order records. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

You can ask us what information we hold about you, request that it be corrected, or ask us to delete it where we are not required to keep it for legal, accounting or contractual reasons. Write to us using the contact details below.

We may update this policy from time to time to reflect changes in how the business or this website operates. The date of the most recent version is shown at the bottom of this page.